SAN FRANCISCO, CA, February 5, 2021 – BPM LLP, one of the 50 largest public accounting and advisory firms in the country, has been recognized by ClearlyRated as a Best of Accounting™ award winner for the sixth year in a row, and “Best of Accounting Diamond Award” winner for the second consecutive year, after for providing superior service to clients in more geographic locations than ever before.
The Best of Accounting award winners require at least a 50% satisfaction score, indicating they provide exceptionally high levels of client service. BPM’s current Net Promoter® Score is at nearly 80%, which is above the profession’s average of 23%.
“As this past year has been one of great change for our profession, our people, and our communities, the fact our clients have again recognized our personal and superior customer service is truly reflective of the amazing teams at BPM,” said its CEO, Jim Wallace. “Our BPM1 Service Model requires us to formally and informally check in with our clients regularly, to ensure we are proactively meeting their evolving needs.”
BPM received satisfaction scores of 9 or 10 out of 10 from 80.3% of their clients, significantly higher than the profession’s average of 43%. Additionally, whereas last year 95% of its clients said the Firm is doing everything it can to help them succeed, this year that number rose to 98%.
“We look closely at our clients’ feedback to learn what we are doing right and where we can do better,” added Jessica Hekmatjah, Chief Marketing and Corporate Development Officer at BPM. “With so much uncertainty this past year, we are proud of what we have been able to accomplish and continue to look for opportunities to do more for our clients.”
Over the last two years the Firm’s Advisory practice alone has grown by 300%. From outsourced accounting services, CFO services and HR consulting to technology solutions, IT security advisory and managed IT support, in addition to an array of other specialty advisory, tax and financial statement service offerings, BPM continues to bring more expertise to help clients grow their business.
Most recently BPM was listed on Forbes’ “Best Tax and Accounting Firms” for the second consecutive year and recognized by Accounting Today as one Top 20 Fastest Growing Firms in the U.S. for 2020.
BPM LLP is one of the 50 largest public accounting and advisory firms in the country. With more than 500 professionals along the West Coast – as well as an office in Bengaluru – we help clients succeed around the world. We offer a cross-functional team approach that gives clients direct access to the best and most qualified resources.
About Best of Accounting
ClearlyRated's Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com - an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.