SAN FRANCISCO, CA.—BPM LLP, the 48th largest public accounting and advisory Firm in the country, announced today its recognition as a Best of Accounting™ Award winner in client service excellence for the third consecutive year.
Inavero's Best of Accounting winners must exceed a 50% Net Promoter Score (a measure of a customers' likelihood to refer to a friend or colleague) to be considered for the award.
The best client service accounting firms achieved an average NPS of 75%, nearly four times the industry average for accounting firms. BPM received an NPS of 82% with 98% of clients responding that the Firm is doing everything it can to help them succeed.
“We are committed to proactively providing solutions, advice, and WOW experiences to our clients through our BPM1™ service model,” said Jim Wallace, CEO of BPM. “Our high rankings reflect the success of that service model.”
“Our BPM1 client experience program ensures that we focus on service quality,” added Jessica Hekmatjah, BPM Director of Marketing and Corporate Development. “We strive to provide service experiences that exceed our clients’ expectations, quickly identify problems, and better assess client satisfaction.”
Founded in 1986, BPM LLP is the 48th largest public accounting and advisory Firm in the country. With six offices across the Bay Area – as well as offices in Oregon, Hong Kong and the Cayman Islands – we serve emerging, mid-cap, and closely-held businesses as well as high-net-worth individuals in a broad reach of industries. From financial services, technology, life science and consumer business to real estate, nonprofits, wine and craft beverages, we are committed to the success of our clients. To learn more, visit us at bpmcpa.com.
The Inavero team partners with professional service firms in the U.S. and Canada to measure client satisfaction, improve retention, capture testimonials, and increase new business. Inavero’s proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction.
About Best of Accounting™
BestofAccounting.com Inavero’s Best of Accounting™ Award recognizes firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry. Award winners are showcased by city and area of expertise on BestofAccounting.com – an online resource for companies and individuals to find the best accounting firms to call when they are in need.